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Troubleshooting

If you're having trouble setting up the SDK, read on!

Common issues#

The recordSDK won’t work unless it is using a valid API key and is running against a domain that has been whitelisted for that key. For example, if your website’s domain is “sample.com” and your API key does not have “sample.com” added as a domain, clicking the element the SDK is tied to won’t work and you’ll see an error in the console.

Timed out loading sdk

If you want to develop against localhost, use the sandbox API key that’s automatically created when you set up your developer account.

Check out our Loom explanation for more information on how to fix.